The story
ZIQ · LIVING INTELLIGENCE
The digital front desk for business
ZIQ, the digital front desk for your business, on WhatsApp and Instagram. She answers customers in the business's name, at any hour and in any language: books appointments and sends reminders, serves a new customer and answers their questions, gets back on her own to every call you missed, and sends you a summary at the end of the day. All of it from your calendar, and from everything you told her at setup: prices, working hours and location. And when a payment is needed, she sends a link from inside the conversation.
Try talking to ZIQ's front deskOne fixed price for each type of service. No commitment.
This is ZIQ's number on WhatsApp. Write to it, and the front desk that answers you is exactly the one who will answer your customers.
A message comes in
Eight in the evening, the business is closed, and a customer writes on WhatsApp asking if there's an opening tomorrow morning. The digital front desk answers within seconds, in the language they wrote in, and from what you know about your business: the services, the prices, the hours and the location. They get the answer of someone who knows the business, not a call center.
An appointment is booked
She offers free slots from the calendar, books one, and the appointment shows up on your side that same moment. The day before she sends the customer a reminder, and your calendar stays managed and current. A new customer is served and informed as if they had spoken to someone who has worked for you for years.
The call you missed
In the middle of a working day the phone rings and nobody has a hand free. The front desk follows up with the customer herself, in a message, finds out what they need and handles the request. Even someone who couldn't reach you walks away with an answer.
Instagram and payment
And she is not only on WhatsApp. She answers messages that come in on Instagram too, and in the same conversation she sends the customer a payment link: credit card, bit, Apple Pay, Google Pay.
01Plain language
Write to her the way you talk
The customer writes in their own words, and she understands.
- Two requests in one sentence, a question in the middle, WhatsApp shorthand.
- She answers in Hebrew, Arabic, Russian and English, in the language they wrote in.
- Instead of menus and “press 1”: a real conversation, with every detail of your business.
02The chat
Your chat
You talk to her the way you talk to an employee.
- Update a price, your hours or a day off in one sentence. Every change comes to you for approval before it goes in.
- A briefing in the morning, a summary in the evening, and at any moment: what happened today.
- Want to take a conversation into your own hands? She steps aside and stays silent until you hand it back.
03Knowledge file
She knows what you know
She answers only from what you've told her.
- At setup we fill it in together: services, prices, hours, location, policies, and answers to the usual questions.
- What she doesn't know becomes a question for you. The moment you answer, the answer goes into the file.
- She doesn't guess, and she won't quote a price you didn't set.
04Memory
She remembers
A regular never feels like a stranger.
- What they order, when they come, what they prefer.
- And you too: she remembers your conversations with her, even from a week ago.
- The memory stays with the business, even when the person answering changes.
05The calendar
One calendar, current at every moment
The calendar stays yours. She keeps it full and accurate.
- She offers only hours that are genuinely free, and the booking lands in the calendar the same moment.
- A customer who wants to cancel or move writes one message, and the calendar updates itself.
- The day before she reminds the customer of the appointment, and she keeps your calendar managed and current.
The limits
She knows where to stop
- She doesn't make things up. A price or a time that isn't in the file, she simply doesn't give.
- She doesn't decide for you. Professional advice, an urgent case or a customer who asks for a person goes straight to you.
- She doesn't send promotions to anyone who didn't ask. A marketing message only to those who opted in, and opting out takes one word.
Try talking to ZIQ's front desk
One fixed price for each type of service. No commitment.
The managed service
We set up, maintain and take responsibility. You get on with the work.
01
Setup and upkeep
One meeting. We sit down and fill in the knowledge file together, and connect WhatsApp, Instagram and the calendar.
02
A detailed monthly report
What was answered, what was booked and what she didn't know, in your language, not in charts.
03
Close support
Close support in the first two weeks.
Questions
The questions every owner asks
- What happens when she doesn't know?
- She doesn't guess. The question goes to you, the customer gets a message that it's being checked for them, and once you've answered, the answer goes into the file.
- Can she make a mistake?
- Like any employee. That's why she answers only from the file, every change comes to you for approval, and every conversation is kept on your side.
- And a customer who wants to talk to a person?
- Gets you. An explicit request, an urgent case or a professional question goes straight to you. And whoever asks whether they're talking to a person gets a straight answer.
- Do I need to install anything?
- No. She sits on your business WhatsApp number, connected to your calendar, and we do the setup and the upkeep.
- Who sees the conversations?
- You. The conversations and the customers belong to the business, and if you leave, we hand the data to you and delete it on our side.
Getting started
Try her now
ZIQ's front desk answers our WhatsApp exactly the way your front desk will answer yours. Write to her about the service, the setup, the calendar. This is not a recorded demo. This is her.
One call, a one-hour setup meeting, and your front desk starts working.
Try talking to ZIQ's front deskOne fixed price for each type of service. No commitment.
03-303-4799